How to provide feedback or make a complaint about residential services for older persons

How to provide feedback or make a complaint about residential services for older persons

How to provide feedback or make a complaint about residential services for older persons

Status: Published on

30 May 2019

For many, the thought of making a complaint can be off-putting, this booklet aims to help make the process easier for you.

This booklet explains what to do if you, a family member or someone acting on your behalf wants to give feedback or make a complaint about care or treatment in a nursing home.

It also gives advise on what to do if you are not happy with the response and provides information on organisations that can support you, free of charge.

Graphic of older people asking questions

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